We want to ensure our customers are satisfied with our products.  If you aren't satisfied for any reason with a product purchased from us, we will gladly issue a refund of the cost, (not including shipping and handling), of the item received by floydrose.com within two weeks of the purchase date.  Items returned must be in original condition with original packing slip enclosed, with reason for return indicated.  Products must be purchased from floydrose.com to be eligible for refund.

Floydrose.com is not responsible for returned items lost or damaged in transit.

We recommend purchasing insurance for the item being sent for return from the shipping carrier of your choice. 

We'll notify you via e-mail of your refund once we've received and processed the returned item.  You can expect a refund in the form of a company check within 7-14 business days of our receiving your return.